Senior People & Capability Advisor

Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
•  Opportunities for professional growth and development
•  Supportive work environment with trusted leadership.
•  Access to internal mobility and international career pathways
•  Opportunity to drive change and make a difference. 

Make an impact at Serco
As our Senior People & Capability (P&C) Advisor, you’ll play a crucial role in enhancing our people management strategies across our business units at the Adelaide Remand Centre. 
While this is a standalone role supporting a single site of up to 100 Serco employees, you’ll be part of a supportive and collaborative national P&C team. 
You'll provide strategic and operational guidance to the senior leadership team, people leaders and employees on all P&C matters, including investigations, disciplinary processes and contributing to EA negotiations.
As a Senior P&C Advisor, you'll make a positive impact by:
•  HR Business Partnering: Providing high-quality advice and support on all HR aspects including absenteeism, recruitment, policies, and employee relations
•  Stakeholder Engagement: Building and maintaining influential leaderships, understanding business strategies to deliver tailored people management solutions
•  Policy Compliance: Ensuring adherence to HR policies, procedures, and legal standards, effectively managing HR risks
•  Casework Support: Assisting with employee casework below SMT level, handling disciplinaries, terminations and grievances
•  Health & Wellbeing: Supporting wellbeing strategies and initiatives, liaising with relevant teams to promote a healthy workplace culture
•  Cyclical HR Activities: Contributing to divisional and corporate HR initiatives to meet business objectives including training
•  Administrative Support: Assisting the General Manager – P&C with the preparation of monthly reports, briefs, projects, communication for site and training documents.

Serco is a place for you
Your ideal skills & experience:
•  Tertiary qualification in Human Resource Management or a related field (qualification gained, or working towards)
•  Proven experience in HR advisory roles, particularly in industrial relations and unionised environments
•  Expertise in handling workplace investigations, performance issues, and medical incapacity matters
•  Strong knowledge of the Fair Work Act and Equal Employment Opportunity legislation
•  Excellent communication, negotiation, and relationship-building skills
•  The ability to deliver HR initiatives aligned with strategic business goals
•  Confident working autonomously as the single P&C contact onsite and in collaboration with the national P&C team. 

This role has no interaction with prisoners and no direct reports. We welcome expressions of interest from HR advisors (3–5 years) who are ready to step up—this is not a managerial role, but a chance to grow and influence in a dynamic environment.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do touches the lives of millions in Australia, New Zealand, and Hong Kong and offers unique opportunities to apply your skills across Health, Defence, Maritime, Justice, and Community Services.
We celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.
By joining Serco, you’ll have access to Employee Networks led by colleagues passionate about diversity, inclusion, and belonging.
Impact a better future at Serco.