Health Services Manager

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace where challenge, opportunity, and impact come together. At Serco, we’re driven by service excellence, and we provide space for our people to thrive—both professionally and personally.

We offer more than just a job:

·      A competitive salary and comprehensive benefits package

·      Career progression and professional development opportunities

·      Flexible and inclusive work practices that support your lifestyle

·      The chance to lead transformational work in a secure, rehabilitative environment

·      A supportive, collaborative culture backed by long-term government contracts

Make an impact at Serco

We are seeking an experienced and strategic Health Services Manager to lead a multidisciplinary team at the Clarence Correctional Centre—Australia’s largest and most advanced correctional facility, located on the beautiful North Coast of New South Wales.

Reporting to the General Manager and with a dotted line to the Deputy Director of Health Services – Justice, you’ll play a critical role in ensuring the safe, efficient, and high-quality delivery of healthcare within a complex, high-stakes institutional setting.

As a Health Services Manager, you’ll make a positive impact by:

·      Leading a team of healthcare professionals including nurses, doctors, allied health staff, and support personnel

·      Embedding clinical and corporate governance frameworks to meet national healthcare and correctional compliance standards

·      Overseeing health service delivery across three onsite health centres, providing evidence-based primary healthcare to a diverse inmate population

·      Managing budgets, resourcing, and third-party providers to ensure sustainable, cost-effective operations

·      Driving continuous improvement, quality assurance, and accreditation initiatives

·      Supporting the recruitment, development, and performance of both clinical and non-clinical staff

·      Ensuring the integrity and compliance of patient record systems and clinical information management

Serco is a place for you

To be successful in this role you’ll have:

·      Proven experience leading and managing complex, multidisciplinary health services—ideally within correctional, institutional, or hospital settings

·      A Bachelor’s degree in Nursing or Paramedicine (postgraduate qualifications in Healthcare Management or Business Administration are highly desirable)

·      Strong knowledge of clinical governance, compliance, and risk management frameworks

·      Financial acumen, with experience managing budgets and contracts

·      A values-driven leadership style that fosters equity, inclusion, and professional excellence

·      Familiarity with electronic medical record systems and digital health platforms

About Clarence Correctional Centre 

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia. Located on the beautiful NSW North Coast approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants, and friendly community towns.

Impact a better future at Serco.

At Serco, we welcome and celebrate diversity. We encourage applications from all backgrounds and identities, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, veterans, and people living with disability. You’ll also have access to employee-led networks focused on inclusion and belonging.

If you’re a strategic healthcare leader looking for a role with purpose, challenge, and growth—this is your opportunity to lead impactful work and shape better outcomes for people and communities.

For a confidential conversation, please contact Ghaz Hojati at +61 8843 22542 or ghazaal.hojati@serco-ap.com.