Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
- Comprehensive training, including a Certificate III in Correctional Practice
- Career progression opportunities
- Supportive team environment with trusted leadership
- Earn approx. $70,000 in your first year, including penalties — with access to additional overtime
- Annual wage increases
- Enjoy a seven-day fortnight roster, giving you every second weekend off
- 5 weeks annual leave
- Uniforms and lunch meals provided
- Access 24/7 medical & mental health support via Sonder, and flexible salary packaging
Make an impact at Serco
As a Correctional Case Officer, you will play a key role in supervising, managing, and supporting inmates while ensuring safety, security, and rehabilitation in a respectful and structured environment. You will work in Clarence Correctional Centre, Australia’s largest correctional facility, helping inmates prepare for reintegration into society.
In this role, you will:
- Supervise and manage inmates while promoting rehabilitation and reintegration
- Conduct searches, monitor inmate activities, and maintain a structured, secure environment
- Use communication and problem-solving skills to defuse tense situations and maintain order
- Work closely with multidisciplinary teams to ensure inmate welfare
Serco is a place for you
To be successful in this role, you’ll have:
- A willingness to obtain Certificate III in Correctional Practice (training provided)
- Strong communication and interpersonal skills to build rapport with inmates and staff
- Resilience, empathy, and the ability to remain calm under pressure
- Problem-solving skills and sound judgment in high-pressure situations
- Physical fitness to meet the demands of the role
- A valid Driver’s Licence
You do not need to match every listed expectation to apply for this position. If you like the look of the role and have any questions, feel free to contact TA Lead - Kirsty on +61 8 8432 2524, we’d love to hear from you.
Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Police Check, is a key part of the selection process for this role.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.
By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.
Impact a better future at Serco.
