Jolie thrives in a role where every shift brings something different.
As a Correctional Officer at Clarence Correctional Centre, she plays a key role in maintaining safety, supporting rehabilitation, and responding to a variety of challenges with confidence and professionalism.
A role that changes every day
Each shift combines structured tasks with unexpected challenges, keeping Correctional Officers alert and adaptable. The day begins with a morning parade and handover from the previous team before officers move to their assigned posts.
“Routine musters, supervising inmate activities, conducting searches, assisting with inquiries, and managing schedules are all part of the job,” Jolie explains. “As a Correctional Officer, you handle a variety of situations, such as de-escalating conflicts, assisting in educational and rehabilitation programs, and responding to emergencies.”
Teamwork and strong leadership make the difference
For Jolie, working as a Correctional Officer isn’t just about maintaining safety. It’s about knowing her team always has her back.
The support of her colleagues and leaders gives her the confidence to handle any situation.
“Colleagues provide immediate support, whether it be for moral support or de-escalating a situation. You never feel alone,” she says. “There's strong leadership that provides constructive feedback and ongoing training that helps us navigate challenging situations more effectively”.
That guidance doesn’t stop when an incident is over. After difficult situations, debriefing sessions provide a space for reflection, support, and continuous learning.
“We often have debriefing sessions to provide emotional support and to use the incident as a learning opportunity,” Jolie adds.
A job with balance, structure & support
With a set roster, Correctional Officers can balance work and personal time effectively.
“Being rostered seven days a fortnight and knowing my roster well in advance allows me to focus on family and relationships, personal activities, and regular trips away,” Jolie shares.
No security experience?
...that’s okay.
“There are many Correctional Officers who had no security background and are very successful,” Jolie says. “Serco provides a great initial training program that builds the fundamentals, followed by on-the-job training.”
She believes that communication skills, resilience, and empathy are key attributes for success in the role. “I had no previous experience, but after completing the initial training course and having ongoing support and development, I feel confident in my role and gain new skills daily.”
What makes the job rewarding?
For Jolie, the most rewarding part of this role is the opportunity to build relationships with colleagues and be part of a great team. “We support each other when overcoming challenging situations and celebrate each other’s successes.”
She also values the positive impact her work has on others. Correctional Officers help inmates prepare for life beyond prison by providing structure and guidance.
“Seeing inmates have a positive transformation and successfully reintegrate into society, and knowing I played a role in that, is what makes me proud to be a Correctional Officer.”
Ready to take the next step?
If you want a job where you can maintain safety, support rehabilitation, and work within a strong, supportive team, a career as a Correctional Officer could be the right fit.
We offer training, career pathways, and ongoing support to help you succeed.
If you're relocating to the Clarence Valley region, we’ll help make the move easier with up to $8,000 in assistance.
Find a role that’s right for you
Ready to take the next step?
Learn more about the role and opportunities we offer.
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