Customer Service Careers

Challenge. Opportunity. Reward.

Join us and work on behalf of Federal & State Governments in providing essential services for Australians. 


The skills you will acquire, the experiences you will enjoy and the connections you will make will provide exceptional opportunities for you to build a career within the skilled workforce of the future.


You will be doing important work, helping Australians access vital government services:


  • Answering and responding to customer calls on behalf of our Federal and State Government clients
  • Problem solving to ensure client enquiries for assistance are met
  • Helping members of our community access a range of important financial and support services.


These are positions of trust and responsibility, where you can make a positive difference to people’s lives every day.


Choose from a selection of Permanent Full Time, Permanent Part Time & Casual opportunities, with hybrid working arrangements available at some of our locations.


Join us. Make a difference every day.

Ballarat

  • Full Time and Part Time Customer Service roles available
  • Working with Victoria Police
  • Competitive remuneration + Additional benefits
Learn more

Box Hill

  • Permanent full time, part time and casual roles
  • Hybrid working arrangements
  • Friendly and diverse team

Burnie

  • Elevate your Contact Centre and Customer Service Career
  • Hybrid opportunity, working from home and office
  • Permanent Full Time, Permanent Part Time & Casual Roles

Newborough

  • Use your exceptional customer service skills to benefit members of the community
  • Supporting a disability support service on behalf of a key Federal Government Department
  • Permanent Full Time - Hybrid opportunities

Varsity Lakes

  • Elevate your Contact Centre and Customer Service Career
  • Hybrid opportunity, working from home and office
  • Permanent Full Time, Permanent Part Time & Casual Roles

Available options in Victoria

Why Serco?

A career with Serco will be more than you imagine. You'll be challenged. You'll be inspired. And you'll be proud to make a positive difference.


  1. A combination of employment types including permanent full time, permanent part time and casual roles available 
  2. 4 weeks paid training on-site
  3. Excellent career development opportunities
  4. 6 weeks paid maternity leave following 12 months continuous service full time
  5. 2 days paid community service leave
  6. 8 days additional paid community service leave for Reservists.

Meaningful Work

You will do interesting work that matters

A World of opportunity

Our diverse and global operations offer you incredible opportunities to learn and expand your career

Great people

Be part of a motivated team who will encourage you and help you to succeed

Benefits@Serco

At Serco we recognise the unique skills and experiences people bring into our organisation. We provide a range of benefits to support our paramount commitment to staff morale and engagement including:


  • Fully paid, comprehensive classroom and on the job training in our dedicated training facilities
  • Rewards and recognition program, including awards and retail discounts
  • Ongoing training tailored for your personal and career development goals, including opportunities outside your current team or location
  • Friendly and diverse team with inclusivity and care at the heart of everything we do.

A career with Serco is a career with unlimited potential, where you can make a positive difference every day?

When you join Serco you'll do interesting work that matters with incredible opportunities to learn and develop as part of a diverse and global organisation.

Hear from our Customer Contact Officers

Sound interesting? Join us and make a difference every day

A number of roles require minimum standards to be met in terms of skills, qualifications and compliance requirements. All applicants must be Australian Citizens, undertake a full security clearance, psychometric profiling and complete an online medical prior to commencement.  Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

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